Check-in from 14:00 to 20:00.Check-out until 10:00. Opening hours of receptionMonday - Friday: 7:00 - 21:00Weekends, holidays: 9:00 - 21:00 Terms and conditions
Terms and Conditions of Residence U Černé věže govern the contractual relationship between the Residence U Černé věže, Residence U Černé věže 17, 370 01 České Budějovice (hereinafter the hotel) and the client – a individual or legal person who is staying as a customer orders (hereinafter client).Order of stay and establishment of contractual relations
The client orders a stay at the Residence U Černé věže by written order, which gives to the hotel by e-mail, online reservation or in person, eventually by call.
The essentials that are required to issue regular order, are:name and surname of the client, contact (phone, e-mail)scope of these services "- the term of stay, the apartment category, the number of persons, or other requirementsdetails of payment card - if elected the standard price serve as guaranteed of stay, for non-refundable rates used for prepayment of accommodationBy agreeing to the order of the hotel arises between the client and the hotel contractual relationship.
The hotel is committed to ensuring services to the client in the confirmed extent and quality of the hotel and the client to pay the agreed price of accommodation and other services consumed. Terms of the contract is valid for all persons listed in the order, which the client has filed and confirmed by the hotel.Under the agreed terms is considered even check acceptance of the terms in the process of online booking on the hotel website..1. Prices of services and payment
Prices of services provided by the hotel are listed in the price list of the hotel and also in the written confirmation for bookings made via the hotel booking system. The hotel may be required prepayment for services ordered. The client pays a deposit based on a call from the hotel to confirm the stay, respectively when placing an order of staying.
The landlord is entitled in cases that are beyond its control (eg. force majeure) to change the agreed conditions of stay.2. Cancellation binding reservation by Customer
Binding reservation means a commitment of Landlord to booked for tenant an agreed number of accommodation places on the agreed date and simultaneously commitment accommodated this reservation at the agreed time use or pay the accommodation cancellation fee if you cancel your binding reservation, or use them only in part.
The customer is entitled to cancel a binding reservation anytime before arriving.
Cancellation requires written, electronic form (e-mail with return receipt) to the address [email protected]. Decisive in determining the cancellation date and time of sending the email.Cancellation of the order of stay can be done by the customer and landlords in writing only. The day of canceling the order of stay is considered the date when the notice of this demonstrably delivered to Landlord, respectively customer.
In the case of early termination or interruption of stay without fault of the accommodation there is no obligation to return the paid price for the stay or its proportion. The landlord may, however, with regard to particularly serious reasons to do differently from this provision.
Cancellation fees when you cancel your stay:
• 7 or more days before arrival: 0% of the total amount of accommodation
• 6 or less days before arrival: 100% of the amount of the first night
• In the case that the client does not occupy a pre-booked accommodation on the day of arrival, the hotel charges a cancellation fee of 100% of the total amount for accommodation and subsistence is canceled For reservations made for non-refundable rate can be not possible conditions for recovery of the amount for accommodation.
For larger groups can be arranged individual cancellation fees, which are sent to the client after booking.
The landlord will not charge the cancellation fee if you could draw contracted services for the following reasons: bereavement, hospitalization or a family member in the hospital, serious illness, military call up, disaster. Above, the customer must provide proof within 3 days of the event.
Cancellation fee will be not charged the cancellation of the part of the landlord.
If the fulfillment of the conditions for repayment demonstrably prepayments (resp. Its proportion), the landlord will return it in a way that the client designate (cash, bank transfer, postal order, etc.), and within 30 days from the day when there is the receipt of the written order cancellation to landlord. Reservation by the hotel is binding only after payment of deposit or the provision of a guarantee by credit card, if the landlord does not provide other way.3. Guarantee of stay
The hotel may be required guarantee of credit card or paying a deposit in the amount of expected use of services prior to their use. The client pays an advance on the basis of a call from the hotel to confirm your stay.
In the case of guaranteed reservation the hotel requires putting credit card details. Such guarantees are accepted the following credit cards: Maestro Card, Master Card, Visa, American Express.
For reservations unguaranteed credit card reservation is valid until 18:00 on the day of arrival. After this time will be canceled and will not be charged any cancellation fee.4. Payment Conditions
Payment of these services the client can perform:
1. In the reception of accommodation at Residence U Černé věže on arrival in cash in Czech crowns / euros or credit card.
2. Prepayment by credit card before arrival or by transferring the amount to the bank account Residence U Černé věže or deposit cash to the account of the hotel. Confirmation of the payment of accommodation by bank transfer is required to present upon arrival at the hotel reception. The price includes a fee (accommodation, spa, etc.), which is levied in the amount determined by generally binding ordinance respective municipality.
3. In the case of reservations made for non-refundable rate, there are accounting for the total price immediately after its creation and billing amounts from the provided credit card or immediate payment of the total price by bank transfer to the bank account of the landlord.4. During the paying of stay through online booking, it is necessary to guarantee your online reservation indicate your credit card number. Credit card details are only available in the hotel where the client reserves the apartment and the card can be used for pre-authorization. In the case of using the bank transfer form client receives a "deposit certificate", whose maturity is 3 days.
Unless the deposit paid for the stay on the date specified in the confirmation of the stay, the hotel may withdraw from the confirmed order. Nonpayment backup does not terminate the obligation to undertake a written cancellation ordered services. Advance payment means crediting advances on account of hotel.5. Voucher or other voucher that is accepted by the hotel.
The disbursement of paid services entitles the client certificate of stay issued by the hotel.
Confirmation of the stay, which the client receives, contains the following information: name and surname of the client, dates of stay, room category, the number of people, listing of services, pricing and reimbursement in the form of time and whether the stay guaranteed by credit card. The client is obliged to check the accuracy of the data. When irregularities are detected immediately contact the hotel.5. Check-in
Upon arrival to the reception of the hotel the client has to proves confirmation of stay and identity card or other proof of identity. After meeting those statutory obligations, including completing the registration card (for recording foreign police) reception accommodate the client and provide him with additional information about his stay.6. The rights and obligations of the client
With closure binding reservation the client agrees to abide by during their stay operational rules accommodation Residence U Černé věže. The client is obliged to familiarize themselves with the operating rules immediately after his arrival at the accommodation.
The client has the right to complain about any shortcomings of the services provided. The complaint is required to apply on time, without delay, if possible, on the spot so that it can be remedied. Application on the spot will allow the elimination of defects in the shortest possible time. Hindsight it is difficult demonstrableness and objectivity and proper assessment of the complaint.
The Client is obliged at the latest at his check-out to pay the agreed remuneration plus any extra costs incurred due to damage, negligence or client-specific services requested by himself or guests who accompany him, including the statutory value-added tax.
The client is liable for any damage they cause themselves or the guest or any other persons with the knowledge or under the client will receive services.
Client a binding reservation allows the use of his personal data for marketing and promotional purposes and exclusively and only the apartments in Residence U Černé věže. 7. Rights and obligations of landlord
Landlord shall have the right at any time to charge their services respectively charge the invoices interim.
The landlord is obliged to provide the agreed services in the confirmed extent and quality.
8. The validity
These business and cancellation conditions are an integral part of the order and accommodation voucher. Conditions come into force on 27. 7. 2016. Amendments and supplements to these conditions can be individually between the landlord and the client governed solely by writing.9. Late payment
The client agrees with the late posting of a credit card provided in case of utilization of services and not paid to the day of departure.10. Final Provisions
Client staying in the hotel agrees with the terms and conditions.
Client entering to the hotel complex is familiar with the fact that the hotel and the adjacent land is for greater security camera system installed.
Personal data of the client specified in the order staying the hotel applies only to contractual relations between the hotel and the client and to send promotional offers included.
Policies come into force on: July 27, 2016
Hotel reserves the right to change the general terms and conditions.
Terms and Conditions Hotel.cz
1.1. The Hotel.cz website (" Hotel.cz Portal ") is a portal for arranging accommodation reservations operated by HOTEL. CZ as , with its registered office at Kolbenova 882 / 5a, Vysočany, 190 00, Prague 9, registered in the Commercial Register at the Municipal Court in Prague, Section B, Insert 9533 (" Operator "). Correspondence address of the Operator: Řeznická 7, 460 01 Liberec, telephone 222 539 539 e-mail: [email protected].
1.2. Accommodation facility is the owner / tenant of accommodation facilities (" Accommodation facility "), providing the Customer with services according to the order mediated on the Hotel.cz Portal .
1.3. Customer is a person (natural or legal) ordering services offered in Accommodation Facilities (" Customer ").
2.1. These General Terms and Conditions (" GTC ") govern the contractual relationship between the Operator, the Customer and the Accommodation Facility in the implementation of accommodation booking offered by the Accommodation equipment on the Hotel.cz Portal (" Service ").
2.2. The contractual relationship between the Operator and the Accommodation Facility is governed by the brokerage agreement and these GTC.
2.3. The contractual relationship between the Operator and the Customer is governed by the Contract (as this term is defined below), these GTC and the business conditions of each individual Accommodation Facility („ OP facilities “), which are listed in the footer of the reservation form for each specific Accommodation Facility mediated on the Hotel.cz Portal. In the event of a conflict between these GTC and the OP facility, the business conditions that are more favorable for the Customer shall prevail. The customer is obliged to get acquainted with the GTC and OP equipment.
3.1. Contractual relations between the contracting parties are governed by the laws of the Czech Republic.
3.2. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company Identification Number: 000 20 869, Internet address, is responsible for out-of-court settlement of consumer disputes under the Agreement. : http://www.coi.cz/. The online dispute resolution platform at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the Operator and the Consumer Customer under the Contract by electronic means.
3.3. European Consumer Center Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz/ is a contact Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution and amending Regulation (EC) No 2006/2004 and Directive 2009/22 / EC consumer dispute resolution online).
4.1. Ordering
Customer expresses its interest in the Service by submitting a booking form (" Order "). The Operator verifies the free capacity at the Accommodation Facility within the term required by the Customer in the Order and informs the Customer about the availability and specific price of accommodation for the selected date. Binding ordering of the Service occurs at the moment of telephone or written confirmation of the Order / approval of the binding offer by the Customer and the Operator (sending the accommodation voucher to the Customer).
The operator on the Hotel.cz Portal also displays the offers of Accommodation Facilities advertised on the web portal www.spa.cz („ Spa Portal .cz “). In the event that an Order for a stay is sent from the Spa.cz Portal, the given contractual relationship is governed by the business conditions of the Spa.cz Portal, available at: https://www.spa.cz/vseobecne-obchodni-podminky.html. The Customer is obliged to read the given business conditions before sending the Order.
4.2. Price of the service
The price of the Service is determined by the Accommodation Facility. The price depends on the selected date, number of persons and other parameters entered by the Customer in the Order. Prior to the binding confirmation, the Operator informs the Customer about the final price (with information about the currency in which the price is governed); after the approval of the binding offer by the Customer, a binding order for the Services will take place, ie a contract will be concluded between the Customer and the Operator ("Contract").
The prices displayed for individual Accommodation Facilities on the Hotel.cz Portal are determined by the Accommodation Facilities, are only indicative and are not binding until the binding offer is sent by the Operator to the Customer.
The Hotel.cz portal publishes offers of Accommodation Facilities in addition to Czech crowns also in selected foreign currencies (especially in EUR), while conversion into Czech crowns is governed by the exchange rate set by the accommodation beginning or the current exchange rate of the Czech National Bank listed on https://www.cnb.cz/cs/financni-trhy/devizovy-trh/kurzy-devizoveho-trhu/kurzy-devizoveho-trhu/ - the conversion is always valid at the time of the Customer's visit to the Hotel.cz Portal. The Customer acknowledges that when publishing offers of Accommodation Facilities in a currency other than Czech crowns, the amount expressing the price for the Services may be adjusted after the execution of the Order (especially due to a change in the exchange rate). However, the final price expressed in the currency binding for the given Order does not change from the moment the binding offer is sent by the Operator.
Unless otherwise stated, the final price does not take into account any additional requirements of the Customer that were entered in the note field during the Order or such requirements that are considered additional during the telephone order, of which the Customer is informed during the call. Additional notes are also displayed in the accommodation voucher and accompanying e-mails. Additional requirements are actively negotiated by the Accommodation Facility directly with the Customer.
In the case of non-refundable reservations, the Accommodation Facility is entitled to deduct the corresponding amount only if such additional requirements of the Customer affect the total price of accommodation. The operator is not responsible for providing additional requirements, their price or quality.
4.3. Payment Terms
Payment is made at the Accommodation Facility. For some bookings, especially for group bookings, a credit card guarantee or a deposit of up to 100% of the stay may be required. The Customer is informed of the credit card guarantee or prepayment during the Order Confirmation process.
In special cases, but especially in case of repeated arrivals or complaints of accommodation providers for violation of the accommodation regulations, the Customer may be required to guarantee a payment card.
4.4. Gift vouchers
Gift vouchers are vouchers issued by the Operator, which the Customer can purchase and use to pay for the Order with them, ie a stay in the Accommodation Facility ("DP") can be purchased with them. The values on the DP with the values of other discount coupons cannot be added at the same time.
The customer has the opportunity to purchase a DP in one of the offered values, which can then be used for one of the stays offered on the Hotel.cz Portal. The information about the specific stay stated on the DP is not binding and the DP can also be used for other stays offered at the time of applying the DP on the Hotel.cz Portal.
The customer has the option to choose the form of DP delivery. The electronic form of DP delivered to the Customer's e-mail address is free of charge, the paper form of DP delivered via a postal service provider (eg Czech Post) is charged CZK 70.
DP is non-transferable after its issuance and can be used only by the Customer or the person listed on it, to select a stay package from the current offer on the Hotel.cz Portal and other sites specified by the Operator (currently only on the Spa Portal. cz) with regard to the free capacities of the Accommodation Facility.
The validity of the DP is indicated on its front page and is at least 12 (in words: twelve) months from the date of its issuance. If the validity of the DP according to these GTC differs (is shorter) from the one stated on the front of the DP, the validity on the front of the DP takes precedence . After the expiration of the DP (eg in case of non-use), the Customer loses the opportunity to apply it and is not entitled to claim compensation for it.
The Operator may decide to extend the validity of the DP at the request of the Customer. The Customer is not entitled to such an extension and is aware that it always depends on the decision of the Operator.
Each DP, or any discount or other coupon provided by the Operator in connection with its Services, is a one-time and expires after its application.
If the value of DP does not reach the price of the booked stay, the difference can be paid by any payment method allowed by the Operator. If the price of the stay is lower than the value of the DP, the difference in value will not be reimbursed and no financial compensation can be claimed for it.
DP is not exchangeable for money, it cannot be exchanged or drawn gradually. The value of DP can be exhausted only by its one-time application.
4.5. Communication mediation
By acceding to these GTC, the Accommodation Facility agrees to mediate communication by the Operator through the Hotel.cz Portal (including any processing, storage, receipt, access to, viewing and monitoring of communication by the Hotel.cz Portal) („ Communication mediation b) “) and declares that it thoroughly informs its employees, representatives and other persons (and in accordance with the applicable legal regulations it will inform them and possibly obtain consent) about the use of the Communication Mediation service provided to it or is provided on its behalf. The accommodation facility agrees not to use the Communication Mediation service to send unsolicited commercial messages. The Accommodation Facility shall fully indemnify the Operator for any third party claims or sanctions resulting from the illegal or unauthorized use of the Communication Mediation Service for the Accommodation Facility's own purposes.
5.1. Cancellation policy for accommodation
Cancellation conditions are specified in the OP device. In the event that the Accommodation Facility does not have its own cancellation policy defined, the first night will be charged to the guarantee by credit card guarantee in case of no-show. If the reservation is canceled by the Customer (cancellation is confirmed by the Operator to the Customer in writing) 24 or more hours before the originally planned arrival of the guest, no cancellation fee is applied to the guarantee by credit card.
5.2. Cancellation policy for gift vouchers
The customer is entitled to withdraw from the purchase contract for the purchase of DP within 14 days from the date of receipt, ie the issuance of DP, this does not apply if DP has already applied within this period.
After the issuance and expiration of the 14-day return period, DP is non-refundable and no financial compensation can be claimed for it.
5.3. The Customer is obliged to inform the Operator of any changes in the Order or its cancellation in writing.
5.4. In the event of cancellation of the Order by the Operator or the Accommodation Facility, the Operator will offer the Customer an alternative date or stay in another Accommodation Facility. In the event that the Customer does not accept the alternatives, the Operator will return to the Customer the paid payment paid by the Customer to the Operator for such canceled Order. The Customer must claim the Customer's payments made to the Accommodation Facility back after the Accommodation Facility and not after the Operator.
5.5. Complaints about the quality of accommodation and services provided by the Accommodation Facility are resolved by the Customer himself and directly with the Accommodation Facility, or with the help of the Operator, who can communicate with the specific Accommodation Facility regarding the Customer's complaint.
5.6. Complaints about the Operator's Services are possible in writing electronically at the e-mail address [email protected] or by correspondence at the address ONLINE HOLDING s.r.o., Řeznická 7, 460 01 Liberec. The Customer's complaint concerning the Operator's Services will be settled immediately, or as soon as possible after its receipt, but no later than within 30 days, and the Operator will make every effort to ensure that the Customer's complaint is resolved to his satisfaction. The customer will be continuously informed about the status and manner of handling his complaint.
6.1. All content and information stated in the offers of Accommodation Facilities are stored on the Hotel.cz Portal by Accommodation Facilities. In relation to the content and information provided in the offers of Accommodation Facilities, Hotel.cz Portal acts as a service provider, which consists in storing information provided by users (Accommodation Facilities) within the meaning of Article 14 of Directive 2000/31 / EC of the European Parliament and of the Council of 8 June 2000 on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market (the “Electronic Commerce Directive”) and Section 5 of Act No. 480/2004 Coll., on Certain Information Society Services, as amended (“ Act on certain information society services ").
6.2. The operator is not (in accordance with Article 15 of the Electronic Commerce Directive and § 6 of the Act on Certain Information Society Services) obliged to supervise the content of the information transmitted or stored by it, nor to actively seek out facts and circumstances that point to illegal information.
6.3. In accordance with Article 6.2 of these GTC, the Operator does not verify the content and information in the offers of Accommodation Facilities and does not exercise any control or supervision over them. The Operator thus does not guarantee the accuracy, completeness, correctness, legality or availability of the content and information stated in the offers of the Accommodation Facilities.
6.4. of the Act on Certain Information Society Services without delay all steps that may be required of it to remove or make such content and information inaccessible.
6.5. Any responsibility of the Operator for the content and information stated in the offers of Accommodation Facilities is governed by the rules set out in the Directive on Electronic Commerce and in the Act on Certain Information Society Services.
6.6. The Operator is responsible for its own content and information provided on the Hotel.cz Portal in accordance with the applicable legislation.
7.1. Any person may report illegal content and information on the Hotel.cz Portal to the Hotel.cz Portal in the manner described in this Article 7 of the GTC ("Notifier").
7.2. The Notifier is obliged to report illegal content to the Operator on the Hotel.cz Portal in accordance with this Article 7 of the GTC (" Notification ").
7.3. The Notifier is obliged to deliver the Notification to the Operator in writing electronically to the e-mail address [email protected] or by correspondence to the address HOTEL.CZ as, Řeznická 7, 460 01 Liberec
7.4. The notification must contain at least:
(a) details of the Notifier, including his contact details;
(b) identification of the Accommodation Facility's offer or placement of content on the Hotel.cz Portal, including the entire unique URL of the site;
(c) a statement stating that the content is illegal;
(d) an explanation of the reasons for the illegality of the content;
(e) additional information necessary to assess the illegality of the content.
7.5. The Notifier is responsible for the accuracy, veracity, completeness, legitimacy and justification of the Notification. The Notifier is responsible for the Notification, which incorrectly, falsely, unjustifiably or unjustifiably marks legally harmless content, including liability for damage caused to the Accommodation Facility to which the Notification relates and / or the Operator.
7.6. In the event that the Notification does not contain at least the data and information specified in Article 7.4 of these GBTC, such Notification may not be considered by the Operator due to the circumstances of the case. made. In such a case, the Operator is entitled to request additional information from the Notifier to the Notification.
8.1. The accommodation facility is responsible for the content of the offers; may not contain false or otherwise misleading information in the tenders, or information that otherwise violates the laws or rights of third parties and is liable for damages caused by a breach of this obligation.
8.2. If the Accommodation Facility repeatedly (incorrectly or repeatedly) provides false or otherwise misleading information in the offer, or information otherwise violating legal regulations or the rights of third parties, the Operator is entitled to terminate the contractual relationship with the Accommodation Facility by withdrawing from the contract. The accommodation facility is obliged to remove all its offers and content from the Hotel.cz Portal immediately after the withdrawal takes effect. If he fails to do so, the Operator is entitled to remove all offers and content of the given Accommodation Facility.
The processing of personal data in the provision of the Services by the Operator (including handling cookies, sending business messages and recording telephone calls) is governed by the principles of personal data processing available here:
www.hotel.cz/privacy-policy/
10.1. The Operator may continuously change or supplement the wording of these GTC. The Customer acknowledges that the GTC valid at the time of concluding the Contract will always apply to the contractual relationship between him and the Operator.
10.2. These GTC come into force and effect on 14.3.2022 .
10.3. The valid wording of these GTC is available at the headquarters of the Hotel.cz Portal and is published on the website www.hotel.cz.
Remarketing privacy policy